I'm Suchak
Ashish
Suchak
$7M+ portfolios · 7 industries · NA, EMEA, APAC
Dive Deep & go an extra mile for the Customers — Taught by Amazon, applied everywhere I work.
7 Domains.
One Thread.
Jio Haptik
GenAI · MarTech · VoiceBot · ChatBot
Deployed AI chatbots & CPaaS at scale. Built brand engagement campaigns across Banking, Gaming, FMCG & EdTech.
OculusIT
HigherEd Tech
Leading US university consortiums. ERP, CRM, LMS & SIS partnerships.$575K delivered against a $433K Q1 target — 133% of quota.
Amazon
E-Commerce
SirionLabs
CLM · LegalTech
Allstate
InsuranceTech
TomTom
Navigation · Fitness
Whilter.ai
CreaTech · AI Content
What Colleagues Say
Ashish brings a rare combination of strategic thinking and genuine customer empathy. He consistently went beyond just managing accounts — he built trust at every level. His ability to align product capabilities with real business outcomes made him a key contributor to our retention and expansion metrics.Verified LinkedIn Recommendation
Jio HaptikWorking alongside Ashish was genuinely inspiring. He has an incredible ability to simplify complex AI solutions for clients, making them feel empowered rather than overwhelmed. His proactive communication style and deep product knowledge made him the go-to person whenever escalations or strategic conversations arose.Verified LinkedIn Recommendation
Jio HaptikDriven —
And Adaptable
Customer Success is done right when you keep your Customer in the Center of all your processes.
Ashish Suchak is a dynamic Customer Success Manager with over 8.5+ years of experience in the AI & SaaS industry, admired for transforming customer experiences and driving business growth. Avid proactive strategist and a visionary in the evolving AI-driven tech landscape. Ashish excels at turning customer investments into measurable success stories. With a keen eye for identifying opportunities and a relentless drive for upskilling, he ensures that every client achieves and exceeds their goals.
8.5+ Years of Customer Obsession
Account Manager
Drive enterprise cloud modernization and retention across US university consortiums.
- Owned 55 US higher-education institutions on a $7–8M portfolio, carrying a $2M annual upsell quota across ERP, CRM, LMS and SIS solutions.
- Delivered $575K against a $433K Q1 target — 133% of the heaviest quota quarter in a front-loaded higher-ed budget cycle.
- Built and staffed delivery pods across the portfolio — scoped resourcing needs, interviewed and onboarded specialists, and allocated them across concurrent engagements to hold delivery commitments.
- Ran executive discovery with Presidents, CFOs and CIOs to surface network, infrastructure and cybersecurity gaps, converting them into upsell motions.
What I've done so far
Expanded a $1.9M enterprise book by $365K in additional ARR — ~119% net revenue retention.
Portfolio · Upselling · Cross-Selling · Account Reviews
Closed FY22 at 100% portfolio retention across 8 enterprise CLM accounts in the US and EU.
Onboarding · Adoption · Churn · Renewals · Retention
Deployed AI chatbots and CPaaS across banking, fantasy gaming, FMCG and EdTech at Jio Haptik.
GenAI · Chatbot Config · CPaaS · VoiceAI Agents
Opened 5 enterprise real estate and 7 BFSI/NBFC accounts across the South region, plus 3 agency partnerships, at Whilter.ai.
ISV · BSP · Brand Collaborations · Sponsorships
Led product specialist teams at TomTom and Amazon — Star Manager for quarterly KPI delivery; ran hiring, interviewing and resource allocation for delivery pods at OculusIT.
Team Building · Coaching · Performance Management
Drove a 25% lift in user engagement through targeted HubSpot campaigns, reducing early churn.
Campaigns · Social Listening · User Engagement · Analytics
B.B.A Major in Finance
Modern College of Arts, Science and Commerce · Pune, India
Continuous Learning
Highlights
Policy Change KAIZENs
Amazon & TomTom
Led policy changes that streamlined processes and improved customer satisfaction across both organizations.
Recognition
Star Manager — TomTom
Led team to quarterly KPI success.
Best Mentor — Amazon
Recognized as a top mentor for new hires.
Saviour — Allstate
Saved a high-value client from potential churn.
Let's Connect!
Open to Customer Success leadership roles, AI & SaaS partnerships, and meaningful conversations.
Ready to talk Enterprise Retention & ARR Expansion?
Pick a 15-minute slot that works for your timezone.
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