Ashish
Suchak
8.5+ years turning AI & SaaS investments into
measurable growth — across 7 industries.
A7 Domains.
One Thread.
Jio Haptik
GenAI · MarTech
VoiceBot · ChatBot
Deployed AI chatbots & CPaaS at scale. Built brand engagement campaigns across Banking, Gaming, FMCG & EdTech.
OculusIT
HigherEd Tech
Leading US university consortiums. ERP, CRM, LMS & SIS partnerships. $575K Q1 on $2M annual upsell quota.
Amazon
E-Commerce
Sirionlabs
CLM · LegalTech
Allstate
InsuranceTech
TomTom
Navigation · Fitness
Whilter.ai
CreaTech · AI Content
Driven — And
Adaptable
Ashish Suchak is a dynamic Customer Success Manager with over 8.5+ years of experience in the AI & SaaS industry, admired for transforming customer experiences and driving business growth. Avid proactive strategist and a visionary in the evolving AI-driven tech landscape. Ashish excels at turning customer investments into measurable success stories. With a keen eye for identifying opportunities and a relentless drive for upskilling, he ensures that every client achieves and exceeds their goals. Ready to lead accounts from onboarding to expansion, Ashish is your go-to expert for fostering enduring customer relationships and driving remarkable results.
Work History
Account Manager
OculusIT- HigherEd Partnerships: Leading partnership with US HigherEd Consortiums, and ERP, CRM, LMS & SIS solutions.
- Achieved $575K in Q1 out of $2M upsell Quota for the given year.
- Resource – Acquisition, interview, management, and allocation.
- Collaborate with Presidents, CFOs, and CIOs at the institution to identify upsell opportunities aligned with their domains.
Sr. Customer Success Manager
Whilter.ai- Partner Manager: Opened channels to partnerships with ISVs, BSPs and MarTech players for Digital Communication Channels.
- Activating tech hurdles in Marketing Automation or BSP integration challenges with clients throughout the organization.
- Created a sales playbook using AI that does credential sharing and follow up on bespoke rules.
Customer Success Manager
Jio Haptik- Strategic AI Chatbot Deployment: Led creation, configuration, training, and deployment of AI chatbots and CPaaS significantly enhancing customer engagement and operational efficiency.
- Brand Partnerships and Collaborations: Penned, planned, prepared and executed brand and service collaborations to launch engagement campaigns. Partnerships with Banking, Fantasy Gaming, Sports, FMCG, EdTech.
- Customer-Centric Solutions: Provided strategic insights empowering customers to harness the full power of MarTech solutions.
Customer Success Manager
Sirionlabs Pvt. Ltd.- Conducted Activation plans and campaigns for 8 enterprise customers in the NA region using AI-Powered CLM suite post-implementation.
- Enhanced Customer Engagement with HubSpot: Leveraged CRM and marketing automation tools to increase user engagement by 25%.
- Optimized Onboarding: Revamped onboarding via HubSpot workflows, leading to faster TTV and higher customer satisfaction.
- Exceeded adoption rate targets — contributing $365,000 in additional ARR.
- Closed yearbook '22 with 100% retention and portfolio size of $1.9M (Enterprise CXs, US & EU).
Lead – Key Account Management
Allstate- Lead: Insurance Product Specialists and Account Manager.
- Driven, Deployed, and Strengthened 4 System cum Product Changes — 15% decrease in incident volume, 20% increase in retention.
- Portfolio Size: $970K, 25 SMBs and Startups in Insurance Industry.
Subject Matter Expert
TomTom (Contractual)- Lead for Escalations and Social Media.
- Lead of Product Specialists for Fitness and SAT Nav TomTom Products.
- Managed client sales, Account Retention, and Grievances.
- Pre and Post Sales Success Story Driver.
Customer Excellence
Amazon- Streamlined UK Delivery and Last Mile Success rate to All-Time high — 20% increase in CSATs.
- Monthly feedback coaching, performance monitoring, training assurance, quality reviews, and roster management.
Skills & Tools
Customer Success
Account Management
Team Management
Tools
Partnerships
Technical Skills
MarTech
AI
Certifications
Generative AI: Evolution of Thoughtful Online Search
What Is Generative AI?
Customer Success Management Fundamentals
Security Operations and Risk Management
Face Recognition App using Python
Marketing Tools: Social Media
Highlights
Policy Change KAIZENs
Amazon & TomTom
Led policy changes that streamlined processes and improved customer satisfaction across both organizations.
Recognition
Star Manager — TomTom
Led team to quarterly KPI success.
Best Mentor — Amazon
Recognized as a top mentor for new hires.
Saviour — Allstate
Saved a high-value client from potential churn.
B.B.A Major in Finance
Modern College of Arts, Science and Commerce · Pune, India